Refund Policy

14-Day Money-Back Guarantee

At DevWeb Themes, we stand behind the quality of our software. Because we sell unencrypted, open-source digital goods, refunds are heavily regulated to prevent abuse. However, we offer a fair and transparent 14-day refund window under specific, verifiable conditions.

Eligible Scenarios for a Refund:

We will gladly issue a full refund if your request meets one of the following criteria:

1. Critical Technical Flaw: The software is fundamentally broken, fails to install on a standard compliant server, or is missing core features advertised on the product page, and our technical support team is unable to provide a fix within 5 business days.
2. Material Discrepancy: The downloaded product is materially and significantly different from the live demo provided prior to purchase.
3. Accidental Duplicate Purchase: You inadvertently purchased the exact same product twice within a 24-hour period.
4. Security Vulnerability: A critical, exploitable security vulnerability is discovered in the code and cannot be patched promptly.

Non-Refundable Scenarios:

To protect DevWeb Themes intellectual property and the integrity of delivered source-code licenses, refunds will not be granted in the following situations:

• You changed your mind after downloading the complete, unencrypted source code archive.
• You purchased the item by mistake but have already triggered the download process.
• Your server environment does not meet the explicitly documented minimum requirements (e.g., you are running PHP 7.4 when the product explicitly requires PHP 8.2).
• You lack the necessary technical expertise (e.g., knowledge of SSH, Composer, or cPanel) to install standard PHP/Laravel applications.
• You expected custom features or third-party integrations that were never advertised in the product description.

How to Request a Refund

To initiate a refund request, navigate to your Customer Dashboard and open a Support Ticket linked to the specific order. Please provide detailed explanations, error logs, and screenshots if applicable. Our compliance team reviews all refund requests within 2-3 business days.